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Privacy Policy

In order to provide the CertSuite service, we need to collect and store some information about you. This Privacy Policy explains what that information is and how we use it. It also explains whether we will ever share your information with anyone else. Finally it also tells you how we use cookies on the web site.
You have probably heard of the GDPR (General Data Protection Regulation) which came into effect in the Spring of 2018. This is a European regulation designed to protect individuals privacy, and will remain in force in the UK after we leave the EU. You can find out more about it from the UK Information Commissioner's Office here

Under the GDPR, you are the 'Data Controller' - you decide what data to enter into CertSuite, and you control who gets to see that data. For example, you may enter the addresses of your clients and you will enter details about the condition of their electrical installations. This is personal information and you are obliged to treat it properly and carefully.

CertSuite is the 'Data Processor', and we are obliged to keep your data safe and secure, and we must not use it in ways that you would not expect or have not consented to, unless we have very good reason.

What information will CertSuite collect about me?

When you register an account in CertSuite, you need to provide a suitable email address that you own. This is so that we can contact you and provide you with important information and news about the CertSuite service. We verify that you own the email address during the registration process, so that we can be sure that you really are you.

You might choose to register other users within your CertSuite account and although we ask you to provide an email address for each of these, we don't actually verify them. If they are not real addresses, those users may miss on out on receiving important information about our service from time to time.

You have to enter a password when you register with CertSuite but, believe it or not, we do not store your password in our system. Instead we store a very complicated 'hash' of your password. The clever thing is that it's easy to turn a password into a hash, but it's impossible for us to turn the hash back into your password. Therefore we can test the password you provide each time you log on, by hashing it and comparing it to the hash we have stored for you, but we can never work out what your password actually is.

When you register, we ask you to enter your name, company name, phone number etc. We use your name and your company abbreviation in the service to make it more personal to you. Giving us your phone number is optional, but it helps us support you and welcome you on board if we have it.

As mentioned earlier, you are very likely to enter a significant amount of personal data about your clients into CertSuite. This will include their names and addresses, and many details about their electrical installation and its condition. CertSuite will never share this information with any third party, in fact we will never look at this data or use it any way other than to provide you with the service you expect, with two exceptions:
  1. If we have your explicit permission, we may look at some data that you have stored in CertSuite in order to investigate and resolve a problem that you are experiencing with the service
  2. If we are instructed to provide data to lawful authority under instruction from a court of law - though it's hard to imagine that such a case would ever arise.

Where does CertSuite store your data?

The CertSuite cloud service runs in Microsoft Azure, just like many other thousands of highly secure services.

All the data that you enter directly into CertSuite, your client addresses, job information, electrial installation details, electrical measurements and assessments, etc, are stored securely in Microsoft Azure. In the CertSuite team, only the Chief Technical Officer can access this data, and she never does without good reason as described above.

When you log on, data is downloaded from the CertSuite cloud and is stored in your browser to allow you to work 'offline'. This data includes job details and your contacts and addresses.

All this data in Azure is encrypted and held within the UK.

You can read about Microsoft Azure's commitment to the GPDR here

Third Party Tools

Just like most other companies, Megger Ltd uses some third party tools to help us manage our communications with you, our customers.




Other than described above, we do not pass any of your details on to any other third party. We do not use any of your details for any purpose other than to deliver and improve CertSuite.

We do not handle any personal information concerned with payment such as credit card details, as that is all handled through a third party, currently PayPal.

Other GDPR Rights

The GDPR also gave you certain rights which we are obliged to deliver.


We store some cookies in your browser to help deliver the service to you. For example one cookie means that you don't have to keep logging back into the service every few minutes. Another cookie allows you keep working in your browser even when you are not connected to the Internet.

The only other cookie we store in your browser is for Google Analytics.

None of these cookies store any personal data about you.

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